I had something else planned for today’s post. I really need to show off some of my Halloween crafts soon! So, I was going to post one today, but I decided to update about the whole doctor situation. I might make another post later if I have time.
I still haven’t heard back from the property manager, but I did get a call today from the Chief Medical Officer. I had emailed the whole board of directors yesterday to let them know what happened to me, and she was on the ball this morning. I wasn’t home when she called. So she left a message on my home phone then called my cell phone.
This is the message she left:
Hi this is <her name>. I’m trying to reach <my full name>. I’m the medical director at <medical network>. First, I thank you for your email and for taking the time to let me know about your experience, and secondly to apologize. I certainly will talk to the doctor involved and the other staff about what you brought up. I am going to try to reach you back. I’ll try your other number to see if I can talk with you. I would just like to make sure I understand everything. My sincere apologies. That is not what we want the experience to be like at all. If you do decide you want to be seen by someone at our office, I would be happy to set something up for you. Although I certainly will understand if you would prefer not to. Again, thank you, and I hope you have a good day. Buh-bye.
I did answer when she called my cellular (I was about to go on a run). We discussed what happened and where I felt the doctor failed to do her job properly. We discussed how the nurses were less than professional, and how my whole experience with the office was awful from the start.
She stated that the behavior I described was not acceptable and that she was definitely going to take care of the situation. Being busy was no excuse for how I was treated. She did say something about how sometimes there are too many issues to be addressed in one visit, but it didn’t sound like that was the case with me.
I reiterated that I already had an appointment with another office, and that I wasn’t looking for anything from them. I just wanted to make sure that this doesn’t happen to anyone else, especially to someone who doesn’t have the opportunity to find another doctor. I also touched a bit on my experience with the other doctor years ago, and how it made me feel. I felt like I was wrong about something being wrong with me and that I was crazy. As a result, I dealt with everything for all that time before caving and making this last appointment. I don’t want anyone else to ever be put in that situation again. I don’t want anyone to ever feel how I felt.
She stated that she’d be happy to get me in with a different doctor at the group and stated that she would be more than happy to waive the fee for me. After I declined, she gave me her direct number in case I changed my mind, wanted to discuss any more concerns about my visit, or heard anyone else complaining about their care. She said she was new to the practice and wanted to make sure this was an isolated incident.
She apologized a few times throughout the conversation. I felt like she was truly sorry and not just trying to appease me. She seemed like she was really disgusted by my treatment and really wanted to fix things.
I felt like it was a constructive phone call, and I really hope that things change so others don’t have to experience the horrible treatment I was subjected to.
I just want to take this opportunity to tell anyone reading this that, no matter your circumstances, you do not deserve to be treated like I was by a doctor. You are paying them for their service. They work for you. It’s not ok for them to treat you like you don’t matter. If you are receiving this type of service, report it. Sometimes the managers don’t realize this is going on, and they need to be aware. They are in a position to stop it.
I’m learning this lesson the hard way. You need to stand up for yourself and make yourself heard. If you’re like me and have difficulty speaking up, bring an advocate. I’m bringing my husband to my next appointment because he’ll stand up for me if I cannot. Bring a family member, friend, anyone who will help you out.
You deserve to be treated like an actual human being with feelings, and don’t let anyone treat you as anything less.